Our Policies

Telehealth Services
Telehealth allows you to consult with a licensed healthcare provider through secure audio and/or video communications, rather than in-person visits. Services may include:

• ​Evaluation and diagnosis

• Treatment planning

• Prescription of medications (when appropriate)

• Health and nutrition education and counseling

• Monitoring and follow-up care
   

  We use HIPAA-compliant platforms to protect your privacy and confidentiality.
   

Eligibility for Services
To use our Telehealth services, you must:

• Be located in a state where our providers are licensed to practice

• Be at least 18 years old or have a legal guardian present during the visit

• Accurately complete required forms, including medical history and consent

• Agree to use a secure internet connection in a private setting
  
  We reserve the right to decline services if these conditions are not met.
   

Risks and Limitations of Telehealth
Telehealth has limitations, including but not limited to:

• ​Inability to perform certain physical exams

• Potential for technical difficulties or interruptions

• Risk of miscommunication due to technology limitations
  
  You acknowledge that telehealth is not appropriate for all conditions and that in some cases, in-person care or emergency services may be recommended.
   

​Medical Emergencies
Telehealth is not intended for medical emergencies.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately.
 

Privacy and Confidentiality
Your health information is protected under the Health Insurance Portability and Accountability Act (HIPAA). Our Notice of Privacy Practices explains how your information is used and shared.

We are not responsible for privacy breaches that occur due to:

• ​Use of non-secure networks

• Others overhearing your visit if you’re in a public or shared space

• You sharing your login or device
   

​Prescriptions
We may prescribe medications when appropriate and permitted by law. We do not prescribe controlled substances via telehealth. You are responsible for:

• Providing a complete list of medications and allergies

• Notifying us of side effects or issues with prescribed treatments
   

​Payment and Insurance

• You are responsible for all fees unless prior arrangements are made

• We do not presently accept or bill insurance

• Payment is due at the time of service unless otherwise agreed upon

• A no-show or late cancellation fee may apply as per our cancellation policy
   

Technology Requirements
To participate, you must have:

• ​A stable internet connection

• A device with video/audio capabilities

• Access to email and patient portal
  
  You are responsible for maintaining the privacy and security of your devices.
   

​Cancellation and Refund Policy

• Rescheduling is permitted at any time up to two hours before your session

• Rescheduling within two hours of your session will incur a 25% fee

• Cancellations less than 24 hours in advance will be charged a 50% fee

• No-shows will incur a 100% charge with rare exception

• Refunds are not provided for completed telehealth services
   

​Consent to Telehealth
By using our services, you provide informed consent to participate in telehealth. You may withdraw consent at any time, though doing so may end the provider-patient relationship if in-person care is not feasible.
 

Termination of Services
We reserve the right to terminate or restrict your access to our services for:

• ​Failure to comply with these Terms

• Disruptive or inappropriate behavior

• Non-payment of fees Provider judgment that telehealth is no longer clinically appropriate
   

​Changes to Terms
We may update these Terms periodically. We will notify you of significant changes via email or our patient portal. Continued use of our services after changes constitutes your acceptance of the revised Terms.